If you have connected multiple social media profiles like multiple facebook pages or instagram profiles, then you may want to filter the chats by specific social media page or a profile. Using tags feature can help you out here.
You can easily filter incoming chats in your Getyn chat inbox by using "Tags" feature. To setup tags simply go to Settings > Admin > Tags section and create your custom tags. You can also label them with different colors.
You can name the tags anything. It can be your facebook pages name or Instagram profile names.
Now go to the Settings > Messenger page and connect your social media channels like facebook or instagram.
Once setup is complete, simply enter the relevant Tags here to automatically tag the incoming messages coming from specific social media channel. Make sure tag name should match exactly the ones you added before in the Settings> Admin > Tags section.
You are all set! Now any chat coming from specific channel will be automatically tagged.
Filter chats as per Tags:
You can now filter the chats in your inbox by using the "Tag filter" and respond to the messages accordingly.
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